Terms of service.
Wild Pear LTD Terms and Conditions
Last Updated: June 4, 2025
Catering and Supply of Equipment & Services
1) Agreement: By engaging the services of Wild Pear LTD for food catering, the client agrees to abide by the terms and conditions outlined herein.
2) Quotes and Validity:
a) All quotes provided by Wild Pear LTD are valid for a period of 30 days from the date of issuance.
b) After this period, Wild Pear LTD reserves the right to revise the quote based on any changes in market conditions or supplier costs.
3) Booking Confirmation and Payment:
a) A non-refundable deposit maybe required to secure the booking for catering services.
b) Full payment must be made at least one week prior to the event date.
c) Failure to make timely payments may result in the cancellation of the catering services.
4) Cancellation Policy:
a) Cancellations made less than one week prior to the event will result in the forfeiture of the full payment.
b) Cancellations made between two and four weeks prior to the event may result in the forfeiture of the deposit.
5) Menu and Dietary Requirements:
a) Any changes to the menu or dietary requirements must be communicated to Wild Pear LTD at least two weeks prior to the event.
b) Wild Pear LTD will make reasonable efforts to accommodate dietary restrictions, but cannot guarantee the absence of allergens.
6) Equipment and Property:
a) Wild Pear LTD may provide equipment and/or property for the event, and the client is responsible for its safekeeping.
b) All equipment and property must be returned to Wild Pear LTD immediately following the event.
c) The client is responsible for any loss, damage, or theft of Wild Pear LTD's equipment and property during and or after the event.
7) Liability:
a) Wild Pear LTD will not be liable for any injury, loss, or damage to persons or property arising from the use of its catering services.
b) The client is responsible for obtaining any necessary permits, licenses, or approvals required for the event.
8) Force Majeure:
a) Wild Pear LTD shall not be liable for any failure or delay in performance due to circumstances beyond its control, including but not limited to acts of God, natural disasters, war, terrorism, or other unforeseen events.
9) Governing Law:
a) This agreement shall be governed by and construed and enforced in accordance with the laws of New Zealand.
10) Miscellaneous:
a) Any changes or modifications to this agreement must be in writing and signed by both parties.
b) If any provision of this agreement is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable.
c) By making a deposit, the client acknowledges that they have read, understood, and agreed to the terms and conditions outlined above.
Customers with Severe Food Allergies
1) We take food allergies seriously and strive to provide accurate information about the ingredients used in our menu items. However, due to the nature of our food preparation processes, there is always a risk of cross-contamination. Download our Customer Allergy Policy
Limited Liability:
a) Customer Responsibility: It is the customer's responsibility to inform us of any severe food allergies at the time of ordering. Failure to communicate specific allergies may result in accidental exposure to allergens.
b) Disclosure of Allergens: While we make every effort to accommodate food allergy requests, we cannot guarantee that our dishes are completely free of allergens due to potential cross-contamination in our kitchen.
c) Limited Liability: By choosing to dine with us, customers with severe food allergies acknowledge and accept the potential risks. Our establishment shall not be held liable for any adverse reactions caused by cross-contamination or failure to disclose allergies.
We appreciate your understanding and cooperation in helping us ensure a safe dining experience for everyone.
Loyalty Program & Marketing Emails
Introduction
These Terms and Conditions govern the use of Wild Pear Kitchen's Loyalty Program. By participating in the Loyalty Program, you agree to abide by these terms. The Loyalty Program is designed to reward our valued customers with discounts and benefits for their purchases.
1) Account Usage
Loyalty accounts are for personal use only and must be registered in the name of the individual using the account.
Using another person's loyalty account, including but not limited to using a family member’s or friend’s account to access discounts or rewards, is strictly prohibited.
Attempting to use someone else’s account may result in suspension or termination of your participation in the Loyalty Program.
2) Earning and Redeeming Rewards
Rewards, such as discounts or points, are earned based on purchases made by the account holder using their own account.
Any attempt to manipulate the rewards system, including pooling funds or using multiple accounts to gain additional rewards, will result in the forfeiture of rewards and possible termination of the account(s).
3) Consent:
By subscribing to our marketing emails, you agree to receive promotional materials, offers, and other marketing communications from Wild Pear LTD. You acknowledge that you have provided your consent voluntarily and can unsubscribe at any time.
4) Unsubscribe:
If you no longer wish to receive marketing emails from us, you can unsubscribe by clicking the "unsubscribe" link provided in the email. We will process your request promptly, and you will be removed from our mailing list.
5) Data Collection and Use:
We collect and store your email address and any other information you provide when subscribing to our marketing emails. We may use this information to personalize and improve the content and relevance of our marketing communications. We are committed to protecting your privacy and will handle your information in accordance with our Privacy Policy.
6) Frequency:
We will send marketing emails to you periodically, based on the frequency indicated at the time of subscription or as otherwise described in the email.
7) Content and Offers:
Our marketing emails may contain information about our products, services, promotions, events, or other offers. The content and offers are subject to change without prior notice, and we do not guarantee the availability or accuracy of any information provided in the emails.
8) Intellectual Property:
All intellectual property rights related to our marketing emails, including but not limited to trademarks, logos, designs, and content, are the property of Wild Pear LTD or its licensors. You agree not to reproduce, distribute, modify, or exploit any of the intellectual property without obtaining prior written consent from us.
9) Disclaimer:
We make no representations or warranties of any kind, expressed or implied, regarding the accuracy, reliability, or suitability of the information provided in our marketing emails. You acknowledge that any reliance on such information is at your own risk.
10) Limitation of Liability:
To the fullest extent permitted by law, Wild Pear LTD and its officers, employees, agents, or affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our marketing emails.
11) Modification and Termination
We reserve the right to modify or terminate our marketing emails, including these terms and conditions, at any time without prior notice. Any changes will be effective immediately upon posting the updated terms and conditions on our website or notifying you via email.
12) Termination and Suspension
Wild Pear Kitchen reserves the right to suspend or terminate any loyalty account at its discretion, including for reasons such as:
Unauthorized use of another person’s account.
Attempting to transfer or pool funds to manipulate rewards.
Any other violation of these Terms and Conditions.
Upon termination, all accrued rewards or benefits will be forfeited.
13) Governing Law:
This agreement shall be governed by and construed and enforced in accordance with the laws of New Zealand.
By subscribing to our marketing emails, you indicate your understanding and acceptance of these terms and conditions. If you have any questions or concerns, please contact us at Email contact[@]wildpearkitchen.co.nz Phone (06) 759 0447